Refund policy
IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of an Anasa Company E-Gift Card. Anasa Company does not provide prepaid return labels; you are responsible for covering shipping costs to return.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@anasa.company. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@anasa.company.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Exceptions / non-returnable items
Certain types of items cannot be returned. Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit.
Returned-to-Sender & Refused Packages This can happen if an address is invalid or missing information, the carrier is unable to deliver your package, or the order is refused by the customer at time of delivery. Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
We are unable to make changes to orders once they have been placed in our system. Make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.